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Grievance Redressal
Grievance Redressal
Grievance Redressal / Escalation Matrix
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | KRUPA SAWANT | Office No. 913, 9th Floor, Sunshine Tower, Senapati Bapat Marg, Dadar West, MUMBAI, MAHARASHTRA, 400013. | 02240079704 | compliance@plutusadvisors.com | 10 am – 5 pm (Monday- Friday) |
| Head of Customer Care | KRUPA SAWANT | Office No. 913, 9th Floor, Sunshine Tower, Senapati Bapat Marg, Dadar West, MUMBAI, MAHARASHTRA, 400013. | 02240079704 | compliance@plutusadvisors.com | 10 am – 5 pm (Monday- Friday) |
| Compliance Officer | PRAKASH CHANDRA PANDEY | Office No. 913, 9th Floor, Sunshine Tower, Senapati Bapat Marg, Dadar West, MUMBAI, MAHARASHTRA, 400013. |
02240079704 +91-9818057922 Only WhatsApp |
prakash.chandra21@gmail.com | 10 am – 5 pm (Monday- Friday) |
| CEO | NA | NA | NA | NA | NA |
| Principal Officer | PRAKASH CHANDRA PANDEY | Office No. 913, 9th Floor, Sunshine Tower, Senapati Bapat Marg, Dadar West, MUMBAI, MAHARASHTRA, 400013. |
02240079704 +91-9818057922 Only WhatsApp |
prakash.chandra21@gmail.com |
10 am – 5 pm (Monday- Friday) |
Grievance Redressal
If a client has any grievances / complaints regarding services of Plutus Advisors, the client can raise their concerns directly from our website through following form:
Description
If the client's issue is unresolved after a period of 21 calendar days from the date of first raising the issue through website by filling form ,or the client is not satisfied with the response provided the customer may, post completion of 30-day period from the date of first raising the issue by filing form online , one can write to us at:
Prakash Chandra Pandey
E-mail Address: prakash.chandra21@gmail.com
Registered Office: 913, 9th Floor, Sunshine Tower, S. B Marg, Parel, Dadar (w ), Mumbai -400013
E-mail Address: prakash.chandra21@gmail.com
Registered Office: 913, 9th Floor, Sunshine Tower, S. B Marg, Parel, Dadar (w ), Mumbai -400013
Note: If any case needs additional time Plutus Advisors will inform the client the reasons for the delay and provide expected timelines for resolution of the issue.
Note: If any case needs additional time Plutus Advisors will inform the client the reasons for the delay and provide expected timelines for resolution of the issue.
If the complaint is not resolved by Mr. Prakash Pandey in next 15 days, or if the client is not satisfied with Plutus Advisors grievance redressal, the client may, approach SEBI
at:
www.scores.gov.in
and can lodge complain in “Complaint Registration” under “Investor
Corner”. We are registered on the SCORES website
https://scores.gov.in/scores
.
Or one may also write to the office of SEBI address - Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan. Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051 or contact SEBI Office on Toll Free Helpline at
1800 266 7575 / 1800 22 7575.
The complaint shall be lodged on SCORES within one year from the date of cause of action, where,
- The complainant has approached Plutus Advisors , for redressal of the complaint and,
- Plutus Advisors has rejected the complaint or,
- The complainant has not received any communication from Plutus Advisors or,
- The complainant is not satisfied with the reply received or the redressal action taken by Plutus Advisors.
SCORES may be accessed through SCORES mobile application as well, same can be downloaded from below link:
https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330
https://apps.apple.com/in/app/sebiscores/id1493257302
https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330
https://apps.apple.com/in/app/sebiscores/id1493257302
